FAQ's

OPENING HOURS

My studio is open to the public every Saturday between 10am and 4pm.  

For more information, and details of how to find me please see the Visit Me page.

 

PAINTING WEEKENDS

I'm often asked if I run painting classes or weekends.  I don't at the moment, and haven't any plans to in the near future but will make an announcement on my website and on social media if the situation changes. 

I do post free tutorials on this website, so keep coming back to see the latest instalment!

 

TERMS AND CONDITIONS OF USE

ORDERS

DESPATCH

When orders are through my website I will do my best to despatch your order within three working days.  At particularly busy times it may take up to ten working days to despatch your order.  In these situations I will post an update on the news page of my website, and on social media to keep everyone informed.

DELIVERY

Once your order is despatched you will receive a confirmation email, with tracking details where appropriate. Please refer to these tracking details in the first instance if you haven't received your order.

Please be aware that when your package is delivered you MUST make the postman or delivery courier aware of any damage to the packaging before signing to accept receipt. Failure to do this makes it very hard to submit a claim for damaged items.

Please note that any damage or incorrect orders must be reported within five working days of days of receipt.  

RETURNS & REFUNDS

In accordance with UK legislation, you are entitled to return your order for a full refund (excluding delivery charges).  You must inform me (by emailing julie@juliedumbarton.com) within fourteen days of receiving your order that you would like a refund.  Items must be returned to me within fourteen days of this.  Please note - 

  • Goods must be returned ‘as sold’ sealed in the original packaging
  • Goods must be unused and in 'AS NEW' condition. If you have opened a package to examine the product it must have been done without damaging the box and packaging or damaging the product in any way

I recommend returning items by recorded delivery, as refunds cannot be made where items are lost in the post.

I will acknowledge  your return upon receipt, and will refund the cost cost of the goods returned within fourteen days.

PRODUCT IMAGES AND DESCRIPTIONS

Every effort is made to ensure that images and sizes displayed on this website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen.  All product information and technical specifications contained on this website are for guidance only, no responsibility can be taken for errors or omissions.

 

These terms and conditions do not affect your statutory consumer rights.

 

PRIVACY POLICY

Julie Dumbarton Fine Art Painter will not disclose customers' information to any third parties.

Cookies are used on this shopping site to keep track of the contents of your shopping basket only once you have selected an item.

Customer information collected by this site is used only to:

  • Take and fulfill customer orders.
  • Manage and improve our website and service.
  • Enable delivery of goods.

 

 

SECURITY

We use Worldpay and PayPal to collect and process transaction information.  More information on their security policies can be found by clicking here for Worldpay and here for PayPal.

 

COPYRIGHT

All images shown and products sold on this website are copyright of Julie Dumbarton. No permission is given by Julie Dumbarton in respect of the reproduction or use for commercial purposes of any brand names, logos, photographs, product names, designs and any other material shown on the Julie Dumbarton Fine Art Painter website. ALL RIGHTS RESERVED.

 

These Conditions of Use are governed by Scots law.